General conditions

General conditions 

General Conditions online sale of TURBOLINE products

Turboline srl, with registered office in Via I Maggio, 19, Zai VR, VAT number 0419914 023 9, registered in the Company Register of the Chamber of Commerce of Verona, VR - 400538, e-mail: , (of followed by “ seller ”);

He stated:

  • that the seller manages the site (hereinafter " site ");
  • that the site is intended for commercial transactions between entrepreneurs and consumers (B2C);
  • that, with the expression "General Conditions of Online Sales", we mean the purchase and sale contract relating to the seller's consumer goods stipulated between the seller and the buyer as part of a distance selling system organized by the seller;
  • that the trademark and logo relating to the site are the exclusive property of the seller;
  • that these conditions of sale govern online sales between the seller and the buyer who expressly declares to make the purchase for purposes that do not fall within the framework of his commercial, industrial, artisanal or professional activity.
  • that these premises constitute an integral and substantial part of the contract

The following is agreed:

  1. Object of the contract

These general conditions, which are made available to the buyer for reproduction and conservation pursuant to art. 12, Legislative Decree 9 April 2003, n. 70, have as their object the purchase of products, carried out remotely and via a computer network, via the website belonging to the seller. With this contract, respectively, the seller sells and the buyer purchases remotely the products indicated and offered for sale on the seller's website.

The main characteristics of the products referred to in the previous point are illustrated on the seller's website. The image accompanying a product may not be perfectly representative of its characteristics. The seller undertakes to supply the selected products - within the limits of their availability - upon payment of a fee referred to in the art. 3 of this contract.

  1. Acceptance of the conditions of sale

All purchase orders will be forwarded by the buyer to the seller through completion of the indicated purchase procedure. These general conditions of sale must be examined "online" by the buyer, before completing the purchase procedure. The forwarding of the purchase order by the buyer, therefore, implies total knowledge of the same and their full acceptance.

The buyer, by sending the confirmation of his purchase order electronically, unconditionally accepts and undertakes to observe, in his relations with the seller, the general and payment conditions illustrated below, declaring that he has read and accepted all the indications from him provided pursuant to the regulations mentioned above, also acknowledging that the seller does not consider himself bound to different conditions, unless previously agreed in writing.

Acceptance of the conditions of sale must be expressed by correctly filling in all the sections of the electronic form, following the instructions on the screen and, finally, by selecting the boxes with the words ACCEPTANCE OF CONDITIONS OF SALE AND PRIVACY INFORMATION, thereby fully accepting the contents of such documents.

  1. Purchase methods and sales prices

The prices of the products published on the homepage or in the different sections of the site include VAT. Shipping costs vary depending on the item chosen and the country of destination selected and will in any case be calculated and will be made visible to the buyer when placing the order .

The total cost of shipping to the buyer's home is borne by the buyer, except for exceptions and exemptions which will be specifically advertised on the site and/or communicated via email. The cost is, in any case, made known to the buyer before confirming the purchase order.

The seller reserves the right to forgive the buyer shipping costs when the order exceeds a minimum of 50 Euros. It also reserves the right to alter the order minimum for free shipping.

The product chosen by the buyer from the electronic catalog on the site can be placed in the electronic cart without obligation. The contents of the cart can be viewed, modified or deleted at any time. After confirming the cart, the buyer must correctly complete the request form in all its parts and express his/her consent to the online purchase. The order process may be interrupted at any time by closing the browser window.

  1. Conclusion of the contract

The order is valid only after our approval, as soon as we send the customer the shipping confirmation via email (within three working days for products ready for shipping, no later than 5 days) or by delivery of the goods within the period of time communicated. The contract is concluded in the place where the seller's registered office is located.

We only accept orders in normal domestic quantities, unless otherwise agreed with the seller. This also applies if the delivery of multiple orders from the same customer exceeds the normal domestic quantities, even if the individual orders include a normal domestic quantity of products.

Pursuant to art. 12 of Legislative Decree 70/2003, the supplier informs the buyer that each order sent is stored in digital/paper form on the server/at the Supplier's headquarters according to confidentiality and security criteria.

The seller establishes contractual relationships only with adults.

  1. Terms of payment

The purchase price must be paid at the time of the purchase contract. We use the “Shopify” service to complete payments.

Buyer payments can only be made in the following ways:

  • online payment by credit card
  • Paypal

After payment, the buyer receives a confirmation of the order and the payment made.

  1. Delivery methods

Except for the collection of the goods by the buyer at the seller's premises, the latter will deliver to the buyer, at the address indicated by the latter, the products selected and ordered, in the manner provided for in the previous articles, via couriers and/or trusted shippers. A receipt or delivery note is attached to the package.

In the event that the seller is not able to ship within the agreed terms, the buyer will be promptly notified via email.

If the buyer requests the shipment of the product to countries other than those indicated and the seller agrees, the shipping and payment methods and the related costs will be agreed between the parties from time to time and are in any case considered to be borne by of the buyer.

If the buyer is absent at the time of delivery, a notice will be left with the necessary information to contact the courier or shipper in order to agree on the delivery methods.

The seller will not be responsible for delays or non-delivery due to incorrect or incomplete communication of the address by the buyer.

The seller does not offer partial deliveries, however it reserves the right to split the delivery into several parcels for logistical reasons. In this case, the buyer only has to bear the shipping costs that would have been incurred if the ordered goods had been delivered in full. Upon receipt of the goods, the buyer is required to verify the conformity of the product delivered to him with the order placed; only after this verification will it be necessary to proceed with the signing of the delivery documents, obviously except for the right of withdrawal provided for in the art. 10 of these conditions.

The buyer is required to ensure that only he or adults delegated to collect the goods receive delivery of the same. The buyer releases the seller from claims by third parties, which result from the violation of this obligation.

If the buyer is in default of acceptance or culpably violates other obligations of cooperation, the seller is entitled to claim compensation for the resulting damages, including any additional expenses. We reserve the right to assert further claims.

The risk of accidental loss or deterioration of the purchased item passes to the buyer when the latter is in default of acceptance

  1. Limitations of Liability

The seller assumes no responsibility for the delay or failure to deliver the goods attributable to causes of force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, , to execute the contract within the agreed times.

The seller cannot be held responsible towards the buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet which are beyond the seller's control.

The seller will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to perform the contract for the causes mentioned above.

The seller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products, if he demonstrates that he has adopted all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

  1. Guarantees and assistance methods

The seller sells only original and high quality products. In case of questions, complaints or suggestions, the buyer can contact the seller via the email address:

In order to guarantee rapid processing of questions, complaints or suggestions, the buyer must precisely explain the problem and possibly attach the order documents, i.e. indicate the order number, customer number, etc.

In the event of a lack of conformity, the rules on legal guarantees will apply as provided for by Legislative Decree no. 6 September 2005. 206.

The guarantee applies only to the products indicated in the Legislative Decree of 6 September 2005, n. 206.

  1. 100% satisfaction or money back

Return methods:
The buyer has a 100% satisfaction guarantee, i.e. enjoys a money back guarantee if dissatisfied within the first 60 days of delivery of the product.
If the buyer is not satisfied with the purchased product and its regular use or the common results of the product, he can notify the seller and must send the goods back to the address indicated by the seller ( Turboline srl, in Via I Maggio, 19, Zai VR ) within 10 days of said notification. A late reshipment may be the reason the buyer is denied the money back guarantee. Furthermore, the buyer bears the costs of return shipping, and is responsible for timely return shipping.

Requirements for a valid money-back guarantee:
The seller reserves the right to wait until arrival and check the goods before transferring the refund of the price paid.
For a valid money back guarantee, at least 50% of the product must still be available at the time of return (if it is a quickly consumable product) or the product must be intact (for non-consumable products such as microfibre cloths).
In any case, the bottles in which the products are contained must be returned intact and in good condition.

Warranty on some of the products:
If the buyer is dissatisfied with only part of the products purchased, he can only return these products and obtain reimbursement of the costs for those returned. The money back guarantee on all products expires upon reshipment, as the seller assumes the buyer is satisfied with the other products.

Product inspection:
Upon arrival of the goods at the seller, check the quality of the goods and record any damage that leads to a reduction or total denial of the money back guarantee.
If the product has been damaged or destroyed by illegal and/or unjustified use, the seller reserves the right to withdraw from the money back guarantee.
Inspection of the goods is at the seller's discretion.
At the end of the inspection/review, the buyer will receive a written statement on the condition of the products and more details on the money back guarantee.

Refund details in cases of valid guarantee:
If the seller grants the guarantee to the buyer, he undertakes to transfer the amount to the bank account specified by the buyer within 14 days of the written declaration mentioned above. Customer cooperation is authoritative for timely refund. Any delays due to lack of cooperation on the part of the buyer cannot be supported and charged to the seller.

  1. Buyer's obligations

The buyer undertakes to pay the price of the product purchased in the times and ways indicated in these General Conditions. The buyer undertakes and undertakes, once the purchase procedure has been concluded, to print and keep these general conditions - which, moreover, he will have already viewed and accepted as an obligatory step in the purchase procedure - as well as the specifications of the product being purchased, and this in order to fully satisfy the conditions set out in Legislative Decree 6 September 2005, n. 206.

The buyer is strictly prohibited from entering false, and/or invented, and/or imaginary data in the registration procedure through the appropriate electronic form ; the personal data and email must correspond to your real personal data and not to third parties, or fictitious ones. The buyer therefore assumes full responsibility for the accuracy and truthfulness of the data entered in the electronic registration form , aimed at completing the product purchase procedure.

The buyer indemnifies the seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the buyer, the latter being solely responsible for their correct insertion.

  1. Right of withdrawal pursuant to Legislative Decree no. 206/2005

The right of withdrawal is recognized limited to the products provided for by Legislative Decree 6 September 2005, n. 206. For products for which the right of withdrawal is not excluded, the buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) days, starting from the day of receipt of the purchased product.

In the event that the buyer decides to exercise the right of withdrawal, he must inform the seller of his decision to withdraw from the contract by submitting any explicit declaration (for example a letter sent by post, fax or e-mail). To respect the withdrawal deadline, it is sufficient to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires. The burden of proof relating to the exercise of the right of withdrawal, in accordance with this article, lies with the buyer.

The return of the goods must take place without undue delay and in any case within 14 (fourteen) days from the date on which the buyer communicated to the seller his decision to withdraw from the contract; furthermore, the goods must be packaged in the original packaging.

If after the return of the goods, the seller ascertains a lack of value or total ruin of the goods caused by illegitimate and incorrect use of the goods, then the buyer is obliged to compensate.

In the cases expressly provided for by the art. 59 of Legislative Decree no. 206/2005, the right of withdrawal in favor of the buyer is in any case excluded.

The buyer who exercises the right of withdrawal pursuant to this article will have to bear the direct costs of returning the goods to the seller.

The buyer who exercises the right of withdrawal in accordance with the provisions will be refunded the sums already paid, including delivery costs, with the exception of additional costs resulting from the type of delivery expressly chosen by the buyer and different from the least expensive type of standard delivery. offered by the seller. These sums will be refunded without undue delay and in any case within 14 (fourteen) days, starting from the day on which the seller was informed of the buyer's decision to withdraw from the contract, using the same payment method used by the buyer for the transaction. initial, unless the buyer has expressly agreed otherwise. A refund of costs is only available for products that have been returned in their original packaging.

Unless the seller has offered to collect the goods himself, the seller may however withhold reimbursement until he has received the goods or until the buyer has demonstrated that he has sent back the goods, whichever occurs first.

Upon receipt of the communication in which the buyer informs the seller of exercising the right of withdrawal, the parties are released from their mutual obligations, without prejudice to the provisions of this article.

  1. Express termination clause

The obligations referred to in art. 9, assumed by the buyer, are of an essential nature, so that by express agreement, the failure to fulfill just one of these obligations, if not determined by fortuitous circumstances or force majeure, will result in the legal termination of the contract pursuant to art. 1456 cc, without the need for a judicial ruling.

  1. Communications

Except in the cases expressly indicated, or established by legal obligations, communications between the seller and the buyer will preferably take place via email messages to the respective electronic addresses which will be considered by both parties as a valid means of communication and whose produced in court cannot be contested simply because they are electronic documents.

Written communications directed to the seller, as well as any complaints, will be considered valid only if sent to the following address: Turboline srl, Via I Maggio, 19, Zai VR, e-mail: Both parties may change their email address at any time for the purposes of this article, provided that they promptly notify the other party in compliance with the forms established in the previous paragraph.

  1. Processing of personal data

All information on the processing of personal data and cookies can be found in our privacy policy. 

  1. Jurisdiction

In the event of disputes arising from this contract or connected to it, the parties undertake to seek a fair and amicable settlement between them.

If the dispute has not been resolved amicably, it will be brought to the exclusive jurisdiction of the court in whose district the buyer has his domicile, if located in the territory of the state, in accordance with the provisions of the art. 66- bis of Legislative Decree 206/05; in the event that the buyer does not have the status of final consumer, it is agreed that any dispute, even in derogation of the rules relating to territorial jurisdiction, will be the exclusive jurisdiction of the Court of Verona.

  1. Applicable law and referral

This contract is regulated by the Italian law. For anything not expressly provided here, the legal provisions applicable to the relationships and cases envisaged in this contract and, in any case, the provisions of the Civil Code and Legislative Decree no. 6 September 2005, apply. 206 (Consumer Code).

  1. Final clauses

This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously entered into between the parties and concerning the object of this contract.

The possible ineffectiveness of certain clauses does not affect the validity of the entire contract.

These general conditions of sale have been drawn up in Italian and German. If difficulties arise in interpreting them, the parties agree that the text in Italian will be considered authentic and effective.